The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
** My products are currently shipped by Canada Post.
**CANADA** -- Packages will be shipped either Regular mail or Expedited service depending on the size of the parcel.
**INTERNATIONAL** - Packages are shipped Canada Post International Air service which does not provide a tracking number. Delivery is typically 7 - 14 days.
All shipments are FOB Bracebridge.
Questions about your order?
Please contact me if you have any problems with your order.
Care and Washing Instructions
As a general rule all of our items are delicate in nature and are best washed by hand in mild detergent, rinsed well and hung to dry. Some items will have specific care instructions with the item description.